Refund Policy

Transparent and just refund terms for your assurance

Overview

At QuietSkypress, we recognize that situations may shift, and our commitment is to maintain clear and honest refund practices. The following policy stipulates the circumstances where refunds can be granted for yacht chartering services.

Before you confirm a reservation, please examine this policy thoroughly. By reserving a yacht with QuietSkypress, you consent to and accept these terms on refunds.

Standard Cancellation and Refund Schedule

More than 72 Hours Prior to Charter

100% Refund

Eligible for: Full reimbursement minus handling costs

Processing Time: 5-7 business days

Handling Fee: €50 on credit card payments

Requirements: Must submit request in writing by email or telephone

24-72 Hours Preceding Charter

50% Refund

Eligible for: Half of total charter fee

Processing Time: 7-10 business days

Handling Fee: €25 taken from the refund

Requirements: Cancellation must have valid grounds; administrative fees will be applied

Less Than 24 Hours Before Charter

No Refund

Eligible for: No refund possible

Exception: Emergency situations can be taken into account

Alternative: Voucher for chartering may be provided at company's discretion

Requirements: Documentation must be submitted for emergency cases

Weather-Related Cancellations

Our Assurance on Weather

Your security is paramount. When sailing conditions are determined unsafe by our licensed captain, we provide accommodating options:

  • Full Refund: If rebooking isn’t viable, a complete refund is provided
  • Reschedule: Adjust your charter date to an upcoming available slot without added fees
  • Charter Credit: Attain a voucher good for a year from the initial booking date

Evaluating Weather Conditions

Weather evaluations involve:

  • Examination of wind speed and direction
  • Assessment of wave magnitude and sea state
  • Forecasts for visibility and precipitation
  • Observances of maritime advisories and cautions
  • Our captain's evaluation on nautical safety

Decision Timeframe: Choices on cancellations due to weather are made at least 4 hours prior to the departure time.

Medical Emergency Refunds

Situations of Urgency

We empathize with the unexpected nature of health crises. The ensuing contexts may be eligible for special consideration:

  • Acute malady or harm needing hospital care
  • Loss within the closest kin
  • Armed forces conscription or impromptu recalls
  • Court summons or mandatory juror service
  • Natural calamities obstructing travel

Submitting Proof

For claims based on emergencies, the following documents must be presented:

  • Health certificates or hospital records
  • Certificate of death (if relevant)
  • Armed forces orders
  • Juror or court notices
  • Emergency travel notifications or declarations

Processing: Emergency repayment requests are finalized in 3-5 working days upon submission of the necessary proof.

Technical Cancellations

Mechanical Failures

If the boat designated for you suffers from mechanical failures not easily correctable:

  • Different Vessel: We shall attempt to furnish an equivalent alternative
  • Full Refund: Provided if a suitable replacement isn’t available
  • Partial Refund: Given if the substitute has a different rate
  • Consideration: Additional allowances could be granted as a gesture for any inconvenience

Unavailability of Crew

In the unlikely event that the crew is unavailable:

  • Efforts will be made to arrange backup crew
  • A full refund in cases where the sail cannot proceed
  • Options to rebook free of extra charges

Refund Processing

Payment Routes

Refunds are returned using the same payment means as employed during the reservation:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Handling Charges

Credit Card Handling

€50 fee for terminations more than three days ahead

Bank Transfer Handling

€25 fee for all bank transfer paybacks

International Handling

Supplementary charges could be levied for cross-border transactions

Charter Credits

Issuance of Credits

In particular scenarios, charter credits might be presented instead of refunds:

  • Last-minute cancellations (under 24 hours notice)
  • Cancellations caused by weather
  • Opting to shift the booking date voluntarily
  • Operational hurdles

Credit Stipulations

  • Validity: Valid for one year post the issuance
  • Non-transferable: Credits are not exchangeable between different parties
  • Amount: Equivalent to the full value of the charter without deduction for handling
  • Utility: Credit can be used on any future available charter
  • Expiry: Credits must be utilized within the 12-month limit without extension

Partial Service Repayments

Disruptions of Service

In cases where your charter is interrupted or reduced by factors within our influence:

  • Refund amount calculated on the time not utilised
  • Option of a credit for the value of the unused period
  • Complimentary additional services or higher category upgrades

Guest-Induced Cessations

If charter termination happens early due to attendee behaviours or non-compliance with safety measures:

  • No repayment for the period not spent
  • Full cost is still obliged
  • Supplementary charges may be incurred

Dispute Resolution

For disagreements with our refund judgements, the following steps can be taken:

  • Appeal for an assessment by our supervisory staff
  • Introduction of supplementary proof or documents
  • Reconciliation through consumer assistance bodies
  • Undertake legal options as permissible by governing regulations

How to Apply for a Refund

Step 1: Reach Out

For refund requisition, please contact us through:

Step 2: Supply Details

Your refund claim should include:

  • Confirmation digit of your reservation
  • Date and hour of your yachting experience
  • Grounds for abrogation
  • Validating documents (where applicable)
  • Chosen method for refund

Step 3: Assessment and Conduct

Our customer team will acknowledge receipt of your request within a day, assess it in line with the outlined policy, inform you of the decision within two days, and carry out reimbursements in the time periods specified.

Key Points

  • All refund pleas must be made in documented form
  • Repayments are executed in € irrespective of the initial transaction currency
  • Insurance for travels is highly encouraged
  • This protocol can be revised with a forewarning of thirty days
  • Refunds fall under relevant taxes and statutes

For Queries or Refund Applications

To raise questions about reimbursements or to place a refund plea:

Refunds Division
QuietSkypress Marine Solutions Ltd.
Marina Point
Hamburg 20459
Germany

Phone: +49 40 999 999
Email: [email protected]
Office Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Revised: August 21, 2026

This reimbursement protocol is penned with clarity and fairness in mind. It is highly advised for you to peruse these stipulations with care before making any reservations and to reach out to us should there be any queries.